Property:
This site is owned, managed and operated by Robama Limited Company, An individual proprietorship operating in the Kingdom of Saudi Arabia
Site Content:
The information on the website is provided by Robama Limited Company. We always strive to maintain and update it to keep it true. We do not provide any data or warranties of any form, graphics, images, content, compatibility or availability of the Site. Or any other relevant data or information contained on this website for any purpose.
The product images on this site are for illustrative purposes only.
The products may differ slightly from the image shown on the site and these products will not include any images of accessories unless expressly stated in the product specifications.
We have made every effort to display as much accuracy and color as possible for our products appearing on this website. However, we do not guarantee in good faith that what is displayed on the screen of any color will be reflected accurately on the actual color of the products. We try to be as accurate as possible, So all information provided is as approximate as possible.
Pricing
We strive to ensure that the prices on our website are accurate and we reserve the right to change the price in exceptional circumstances.
If any of the prices are corrected due to exceptional circumstances, customers will be notified of the change before processing the payment process and an opportunity to modify / cancel the order.
-Prices are available on site at SAR.
-Make purchase orders and payment options
There are three main payment options:
o Cash on delivery within Saudi Arabia only.
o credit card (Visa – MasterCard)
o Mada Card Saudi Arabia,
o Customers are free to use any form of payment to place orders as we offer secure payment facilities for purchases by credit card online.
o Customers may submit purchase orders either as visitors to the site or as registered members through the site
o When you place an order with us, you make an offer to buy the products, and we will send you an email confirming that we have received your order and may be followed by a phone call to review your order details directly with you.
o If in any circumstances the product is no longer available or there is an error or a pricing problem we advise the customer and inform him of the information and leave him free choice if he wishes and decides to amend / cancel the request.
o This contract is covered by the law of the Kingdom of Saudi Arabia
o By submitting an order with us, you agree to accept these Terms and Privacy Policy.
Shipping and handling
We have several practical and convenient options for delivery through different and global delivery companies. Delivery begins as soon as your order is processed and within 5-12 working days we will deliver the products
Delivery within Ejypt for free
For Arabian Gulf and Iraq the fees shown on the site and is linked to freight weight and shipping costs for each country.
We always strive to deliver products on time but sometimes there may be delays according to unavoidable circumstances and we will inform you of the subject. All product deliveries are subject to availability in the warehouse.
International deliveries
We depend on the services of international shipping companies. Based on the shipping country, the delivery time can be changed, however most of the orders are delivered within 5-12 working days by the final destination. Shipping rates are displayed and provided once with all delivery information and addresses before payment. Although the above is strictly accurate at all times, we reserve the right to modify it based on the actual weight and weight of the shipment. If there is any difference in shipping price, customers are notified about the subject before processing the order. Customers have the opportunity to modify / cancel the order as required before it is sent from our warehouse.
Afaq fannia for Trading EST reserves the right to ship the products by any way that is available whether it was by land or air in accordance with the ease and ensure the arrival of the order in the best and fastest way possible. These cases vary according to the destination of the country and its various requirements of customs,
The customs:
Delivery within Saudi Arabia is not subject to customs duties.
In the case of international shipments, you may incur some customs duties depending on the country in which you live.
We therefore recommend that you learn and be aware of more about this subject in your country before ordering.
Shipping Address Details:
When ordering, we advise customers to encourage accurate details and addresses to ensure timely delivery without errors because we deliver products to places where their addresses have been placed on your request, and we recommend that you be present upon delivery of your order.
If you change the delivery address after processing and sending the order, we reserve the right to charge additional charges to carriers for forwarding your order to a new destination / address.
The delivery date can also change and you will be notified in advance.
Customers will be required to sign on receipt. Once the delivery receipt is signed, no claim will be accepted for the damaged goods. An image may be required to confirm and identify the receiver.
The following forms of identity are accepted:
- National identity valid and in force
- The original driver’s license is valid
- Original passport
Warranty and return:
All products come with a manufacturing warranty for 12 months from the date of purchase, unless otherwise stated in the product information, or in the conditions listed below.
Shipping charges for internationally returned products will be charged at a maximum of 20% of the value of the product regardless of the product status. Delivery and shipping charges are non-refundable at the moment.
For Customer within kingdom of Saudi Arabia
The product will be returned in its original condition within 14 days of receiving the product and the customer will bear the shipping charges if the product is returned without any error from our side and in its original condition.
Damaged products
If there is a manufacturing error in the product please contact us and provide full details of the error. If the product is delivered on arrival and within seven days from the date of delivery, it will be returned by us and processing and sending the replacement as available within 7 working days. You can also return the product to the company warehouse and in both cases you will be asked for your original invoice and proof of identity
The replacement will be provided once the verification of the product has been completed or according to the condition of the damaged..
If the product is out of warranty period you will be asked to return it to the service center and will take the appropriate action to repair or replace the product depending on the nature of the problem.
No item may be returned in the event of loss, removal, or breakage of the production seal or the stamp of the manufacturer or if it is in a non-salable condition.
Maintenance
We believe that any product will be repaired within the warranty period through our authorized service center. The product will be repaired once it is submitted to Afaq Trading Est. Within 15 days. The period may vary depending on each case and according to available information.
Cancelling order
If you wish to cancel the order please contact us immediately.
You are never obliged to explain the reason for the cancellation but prefer to provide a brief explanation that may help us improve our service to our customers in the future.
If the order has not yet been processed, it may be canceled.
If the order is already processed, we will make a reasonable effort to cancel the order and help you choose the right product.
If the order has been entered and processed for transmission or transmission you can cancel the order but may charge a fee of 10 to 20% of the value of the product is considered processing fees.
If the order has already been delivered, cancellation is available subject to the condition of the product (since it has not changed at the time of receipt).
If the product is in sound condition with sealed packaging and all accessories intact the order can be canceled.
If you canceled the order you must return the goods within two days from the date of cancellation complete with our original packaging and at your own expense.
If you cannot return the products, we will refund them and charge you the refund directly.
If there is a default or negligence by you in maintaining and taking care of the product before it is returned to us which will cause damage to the product or breakdowns of any kind we will charge you the costs the damage.
Delivery charges (if any) are non-refundable.
If a credit card payment has been canceled, it may take up to 25 days for the refund to take effect (subject to Bank policy) and only funds are refunded through and via the original payment method.
While we strive to keep the site and pricing up-to-date and ensure that there is no error For information, pricing errors or specifications and that may occur and are rare..
If this error is detected after you have applied, we will contact you before processing your request and give you the option to cancel or re-confirm the request based on the correct information.
If we are unable to contact you, your order will be treated as a canceled order.
Privacy
Providing official documentation, in an effort to increase the safety of our shoppers, and in line with the banking security requirements across the banks to which they are handled we may ask from time to time to obtain a copy of the valid identity card and the front side of your credit card (when strictly necessary).
This may be at the time of delivery, or at the time of processing the order We accept the following as a form of identification in effect:
- i) ID card
- ii) driving license
iii) a copy of the passport
Failure to submit such documents may, upon our request, cancel the process, suspend payment, and terminate all related actions. The compilation of all legal information is in accordance with applicable Data and Privacy Laws.
No Credit Card data or information will be stored, shared, sold, rented, or provided to any third party.
Security
On the Process Processing page, we use a global security certificate, which encrypts all information. Credit card details will not be stored on the server or in the company database at any time. Any sensitive information transmitted over an SSL (HTTPS) connection is as secure as stated. We will take all reasonable precautions to keep your order details and payment forms secure. We are not responsible for any losses resulting from unauthorized access to information provided by you for any error that may cause your data to be lost.
Continuity of the site
We take all reasonable steps to ensure that this site is available 24 hours a day, 365 days a year. However, sites sometimes encounter downtime for purely technical issues such as server downtime as a result of non technical or technical error, and therefore we are not responsible for stopping the site at any time.
Links from and to other sites
From time to time, links to third party websites may be found on this website.
Any links to third party sites are provided for specific purposes related to your convenience and ease of use of the site only, and therefore we do not guarantee and do not know and assume no responsibility whatsoever on the type and content of third party sites. If you want to link to this site.
Law and Jurisdiction
You are subject to this notice in accordance with the law of the Kingdom of Saudi Arabia.
Any disputes arising in respect of this “Legal Notice” are subject to exclusive jurisdiction in the courts and in accordance with applicable laws in force in the Kingdom of Saudi Arabia.
Notification of change
We reserve the right to change these terms and conditions from time to time and any such changes may be posted on our website